Shipping policy

At DavolinePets, we currently ship to the United States.

Shipping Cost

Free shipping is available on U.S. orders.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during high-demand periods, holidays, or promotional events.

Delivery Times

Estimated delivery times may vary depending on the product, destination, carrier, and fulfillment partner. Delivery estimates may be shown at checkout when available.

Tracking

Tracking information will be provided by email when available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you entered the wrong address, please contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.

Delays

Delivery delays may occur due to carrier issues, weather, holidays, fulfillment delays, or other factors outside our control.

Lost or Missing Packages

If your order appears to be lost or has not arrived within the estimated delivery window, please contact us so we can review the situation and help you with the next steps.

Damaged Items

If your item arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged product and packaging.

Need Help?

If you have questions about your order, contact us through our Contact page or email us at support.davolinepets@gmail.com.